On the last night of our cruise, when everyone else is hustling about putting their luggage outside their rooms, we had our dinner delivered to the room. Our stateroom attendant told us that we could order room service for breakfast and it would be delivered at 7 a.m. the following day (normally, there is no room service breakfast available on disembarkation day).
We woke just a few minutes before breakfast was due to arrive. We knew that we would be changing rooms, presumably to a room on Deck 6, but we had not been given a specific time. We assumed that they would wait until most, if not all, of the non-covid guests** had left the ship before moving us. So we enjoyed a leisurely breakfast and finished packing up the rest of our things. I believe my mom stopped by with a few last things. I urged her to turn off airplane mode on her phone as soon as they were off the boat, so that she could keep me informed on their progress to the airport.
So much waiting.
We tried to distract ourselves by playing games on our iPads. (We have plenty of other devices and activities with us, but those were all packed.) My parents were able to get off the ship, collect their baggage and get a taxi to the airport. They left very early, but that was probably a good thing because there were a large number of people waiting for assistance at the airport.
(We had experienced some delays with accessibility assistance on our trip out...everyone is short staffed, even the airport shuttle drivers and accessibility staff. On the trip to Amsterdam, I had wondered how a person who relies on a wheelchair or other assistance could possibly travel alone right now. My parents are able to walk short distances and we were with them to chase down assistance and assist with bags when they were chairs/carts. As you might expect, I think we all had some fears about how their travel home would go without us along for additional support. I have no details yet, but I do know that my parents are safely back at home.)
Without warning, at 11 a.m., a number of staff from the ship appeared outside our stateroom. They asked if we were packed and ready to move. We were, so they gathered our many suitcases and led us to the midship area. We passed through a "staff only" door to wait for a staff elevator at midship. (The Celebrity Apex has guest elevators only fore and aft, none at midship.) I believe there were four people "assisting" with our bags. (I would like to point out that Craig and I managed our entire trip before this point with all of our bags and assisted my parents with theirs, so I'm not sure why it took quite so many people to move us.)
We took an impromptu tour of the staff area of the ship, as accessible by that elevator. First, someone made a "priority call" for the elevator, causing the elevator (full with four staff, the two of us, and all our luggage) to go to a different floor. I guess the priority call caught another elevator, because no one was there when we got there - but we did get out and mill about before learning this was not our stop. Then I think someone pushed the wrong button, because we did the same thing on another floor. Finally, we arrived on Deck 6 and were led to our new room.
Craig took a video of our new room, which I hope he will post alongside the video he took of our initial room... (*hint* *hint*)
We assessed the room and decided to unpack. Craig took this picture of me in the middle of unpacking:
We found places to stow everything away, knowing that we might be in this room for the next ten days. We've left most of our formal clothes and shoes in a suitcase that is under the bed, but we unpacked everything else. We had received a letter earlier explaining the process and confirming that we would be tested on Day 5 and Day 6. All we can do is hope that we will both test negative on those days, I guess.
I took the picture below of the "infinite veranda" to send to my sister when I was describing the room. Outside, you can see Amsterdam. The window opens from the top down, so that this space is like a balcony or deck. One strange thing about this window is that it can be closed remotely due to weather or window washing. There is an automated shade just in front of the window that we can close at night. About five feet inside from the window, there is a set of folding doors that we can close...for privacy? so one of us can sit outside on the deck while the other sleeps? honestly, I'm not sure why anyone would close these doors except as we did, upon arriving in the room, to see how they work.

After unpacking and settling in, we noticed a few differences between this room and our last. This room did not have robes - though, to be fair, our robes were not in our suite when we boarded, but appeared in our closet at some point on the second day of our cruise. There is no corkscrew or bottle opener in this room - I almost plucked the one from our suite when we were leaving, but thought there would be one here. There are tissues in the bathroom, but there are no cotton balls or q-tips - I did, handily, fill my q-tip travel container from the suite supply before we packed up. There was nothing in our mini-fridge - in the suite we started with two bottles of water, two bottles of beer, two cans of coke, and two cans of diet coke.
Someone called to ask if we had gotten moved into our room and asked if we needed anything. Craig told them we needed a mattress topper, bottles of water and sparkling water, and an internet connection (our previous one shut off after the last of the guest departed the ship, but we had cellular coverage while we were in port). We were told these things would be provided.
I called the number given to us to contact medical, because I realized I was going to run out of the vitamins I take in order to prevent my migraines. I had packed my prescriptions for the duration of our cruise in a daily pill organizer, but I tossed the full prescription bottles into my luggage as I always do when we travel internationally, so I should not run out of any of those medications on our extended trip. But for my vitamins, I've gone to mostly taking gummies (because it's so much more fun! and it's like a snack!)...but gummies are bulky, so I did not pack more than a couple days extra.
I was informed that I would need a consultation with the doctor, which costs $149. Then they would contact port authority in Stockholm, our next stop, to see about getting them brought to the ship. I would then have to pay for the cost of the vitamins. I said I would talk to my husband. Craig said it was worth doing if it prevents me having a migraine...so I called them back. They asked me to email a list of vitamins and they would see what they could do. I did get an email back saying:
Good day
Noted. You will receive a call after 4pm.
I have not, as of this writing the following day at 3 p.m., get a call back from them. We shall see what happens with that. I suppose we may also learn how much those vitamins do to prevent my migraines...
We did get a second call asking if we had gotten settled into our new room, but this time the person had the wrong last name for our party. She had obviously confused us with another family moved to covid quarantine rooms. She asked what our previous stateroom number was, then asked if we needed anything. I restated our list, prioritizing water. We had been in the room for a couple of hours without any water at this point. She assured me these needs would be taken care of, but they were managing the move of many people into covid quarantine.**
At some point, we began to wonder about lunch. We could hear that passengers were boarding the ship for the next cruise, so we hoped things would be open again. Craig tried to call room service and guest services, but gave up after being on hold for 5, 10, and 15 minutes (we tried more times than I can count, sometimes shifting off holding the phone while the other was doing something else). We got no answer. We eventually broke into the candy Craig had purchased as gifts for our granddaughters to fend off the headaches* we were both getting from a lack of food and water.
Around 2:30, there was a knock on our door and a man asked if we wanted any lunch. We said yes! We asked for water and sparkling water to go with lunch. Our lunch, including two bottles of water and two small bottles of sparkling water, arrived at 3 p.m. After having lunch and water, my headache disappeared.
Craig tried again to get through to guest services about getting some water for our room. We couldn't get through. We passed the afternoon exchanging texts with friends and family back at home and playing games on our iPads.
Craig answered a call about the internet. He was given our login information, but was told that it might not be active for an hour or so, because they had to manually enter all the covid quarantine guests.** I was able to log in, but then it wanted me to pick an internet package (all had price tags) and we were not able to get anyone to answer our calls to find out what I was supposed to choose.
I explored the television and found a movie that was just starting. Craig recognized the movie from watching it on a plane and suggested that I would like it. So I settled on the bed to watch the movie for a change of pace. Craig joined me.
We were getting very hungry again, so Craig tried calling room service again. This time, he stood next to me (the phone is on my side of the bed) and I took turns holding the phone when he wanted to sit down. Eventually, I was laying on the bed with the phone on my shoulder watching a movie when a person started talking to me.
I was so startled by this voice from my shoulder that I bolted upright in bed, having held the phone for so long I had forgotten it was there (Craig says we had been on hold for at least 45 minutes, I have no concept of time except that I had literally forgotten I was holding the phone and I had turned out the hold music enough to watch the movie without closed captioning). The room service person wanted my order, but I didn't have a menu. So we had a long back and forth about the options before I could place our order. We requested all of the water, as I complained that we didn't have any water in our room and obviously couldn't go out and find our own. I asked for sparkling water, but was told she would have to check our beverage package to see if we could get that.
We are in a very strange place of not having a room key (we still have our old one for the previous cruise, but the account numbers and such on that don't work on this cruise because it's a different sailing). We are supposed to have the same things we had on the previous cruise, but the accounts aren't consistently linked. This experience has raised a number of questions about back-to-back cruising, which is something I know people do and something I have been interested in trying, but perhaps they have an actual system for that.
We finished the movie before our dinner arrived. We decided to open the bottle of champagne we had brought down from our suite (or maybe it was my parent's bottle of champagne; neither had been opened). Moments after Craig poured glasses of champagne, our dinner arrived. I think we did get one tiny bottle of sparkling water with dinner, and two more bottles of still water.
After we finished dinner, Craig tried calling guest services again. Emboldened by our success in reaching room service after approximately 45 minutes, he waited patiently on hold for another 40 minutes before the call was answered. He again requested water, a mattress topper, and help with our internet connection (which was still not working about 6 hours after it had been promised). He also told them we really needed to have some snacks in our room, so that I would not get a migraine from failed mealtimes.
He was told that the woman answering the phone was the only one on duty at guest services. And "all these covid quarantine guests keep calling"!** He remarked that we were all calling because we couldn't leave our room and we had no information about what we were meant to do. He also mentioned the amount of time we had spent on hold. She told him it would be better tomorrow, but disembarkation and embarkation days were always "busy".
We were eventually promised a flat of bottled water. And a mattress topper. By this point, we were both exhausted and, frankly, dehydrated. We did get the case of bottled water. And after some adventures, we got the bed remade with two comforters under the sheets to make the bed somewhat softer. We finally went to sleep.
*I mentioned in an earlier post that we have no symptoms of covid. Since testing positive, I have had a mild headache that comes and goes, but I think it's mostly tension or stress. On the day of the test, I was worried about what would happen and how we would get my parents home. On this day, I had a serious lack of food and water - the headache would disappear each time we addressed those needs, but reappear when I was thirsty or hungry. It doesn't help that eating off schedule and not getting enough water are serious migraine triggers for me. So far, fingers crossed, I haven't crossed that threshold.
** It's odd, the number of times we've been told that they are "too busy" or "very overwhelmed" managing all the quarantine guests...but they also have never told us how many guests that is. I wish I knew, out of morbid curiosity more than any other reason.